A. 5 Common Challenges in Accounts Receivable (AR)

• No reliable system to ensure invoices are received by the right person at the client’s end
• Lack of real-time visibility into debtor ageing
• Inconsistent and unsystematic follow-ups for collections
• Heavy dependence on the sales team for payment realization
• Ongoing reconciliation issues with customers

B. Benefits Experienced by Our Clients

• Improved working capital management through accurate cash flow forecasting
• Real-time access to debtor ageing with controlled, permission-based visibility
• Structured and consistent follow-ups aligned with agreed credit terms, including documented communication history
• Significant reduction in dependency on the sales team for collections

C. Scope of Work

a. Invoice Generation & Dispatch

• Preparation of invoices (where manual)
• System-based invoice generation
• Dispatch of invoices to customers
• Emailing invoices for faster processing
• Real-time tracking of dispatch status

b. Payment Follow-Up

• Scheduled follow-ups based on agreed credit periods
• Maintaining a communication log with customers in an online system
• Escalation management for delayed payments
• Updating cash flow projections accordingly

c. Accounting of Revenue & Receipts

• Invoice-wise accounting of revenue
• Accurate allocation of receipts against specific invoices
• Proper accounting of credit notes
• Provisioning for doubtful debts as per company policy

d. Reporting & Reconciliation

• Periodic debtor ageing reports
• Initiating and managing customer account reconciliations
• Sharing bill-wise outstanding details with management and sales teams as required

e. Audit Support

• Preparation of year-end debtor ageing schedules
• Handling auditor queries related to the Accounts Receivable function